Frequently Asked Questions

  • Yes, all DTS spare parts with original part numbers are 100% genuine and sourced directly from Original Equipment Manufacturers (OEMs).

    We guarantee that every product meets the highest quality standards to ensure the best performance and longevity for your vehicle.

  • DTS offers a complete range of genuine auto spare parts from leading manufacturers and brands:

  • Contact DTS technical expert by completing our simple request form.

    For the best assistance, include clear photos of your vehicle and VIN number.

    Our team will verify compatibility based on your VIN and help you find the exact auto parts you need.

  • To place an order, simply create an account using our quick and easy signup process.

    If you already know the correct part number, use our DTS parts search engine to see price, delivery time and additional info.

    If the part number is not found, it doesn’t mean we can’t supply it.

    Complete our request form, and our DTS technical consultant will respond as soon as possible.

    Alternatively, you can use our original spare parts catalog to explore all available options.

  • DTS offers a wide range of convenient payment options:

    1) Direct bank transfers, bank payment links, credit and debit card payments

    2) PayPal, Apple Pay and Google Pay

    3) In-person card payments at the DTS Office

    4) B2B clients can benefit from our contract-based afterpayment service

  • The estimated delivery time to the DTS warehouse for ordered parts typically ranges from 2 to 5 business days, depending on the parts stock availability.

  • We partner with trusted courier and shipping companies to provide fast, reliable deliveries, including door-to-door service and convenient pickup-point options. For larger orders, we also offer and arrange DTS transport for seamless logistics.

  • Yes, we ship spare parts to most countries worldwide. Shipping costs and delivery times vary based on the dimensions and destination of your order.

    For an accurate shipping estimate, please contact us directly for personalized assistance.

  • You can track your order through the DTS system under the Order List section at dts.lv.

    Simply log in to your account to view the status and updates for all your orders.

  • To explore partnership opportunities with DTS, please visit our Partnership Inquiry page and fill out the simple form.

  • DTS provides complimentary estimation services for business partners, including insurance companies, dealer centers, repair workshops, independent businesses, car rental companies, auto centers, and other B2B organizations.

    If you require pricing information or spare part numbers without placing an order, please contact us directly to discuss the cost of processing the estimate.

  • Each return or cancellation request is evaluated individually and coordinated directly with the manufacturer, based on their specific return and cancellation policy.

    Parts that have already been shipped or custom-manufactured are not eligible for cancellation or modification.

    Charges or fees may apply depending on the circumstances. For complete details, please visit our Terms & Conditions.

  • Prices are not fixed and may change regularly due to monthly updates from manufacturers and fluctuations in currency exchange rates.

    Consequently, DTS-prepared estimates are subject to change and are only valid until the next price list or exchange rate update.

  • Original auto spare parts come with a one-year manufacturer guarantee for businesses and a two-year warranty for individual customers.

    Electrical parts are covered only if installed by an authorized dealer.

    The warranty does not cover damages due to wear and tear. Light fogging or condensation is not considered a defect under certain weather conditions.

    For more details, please refer to our warranty policy or fill out the Warranty Claim Form.

  • Yes, we offer discounts based on your monthly and annual purchase volume. The more you buy, the greater the discount level. Contact our sales team to learn more about our loyalty programs and discounts.

    • Exchangeable replacement part can be returned only in OE packaging.
    • The returned part cannot have external damages.
    • The deposit amount and return expenses depend on the parts dimensions and producers refund policy.
    • Part numbers with *S at the end indicate the surcharge amount of the exchange part.
    • VAG (Audi/VW) part numbers end with 'X.'
    • Mercedes-Benz part numbers end with '80.'
    • Mitsubishi part numbers begin with 'R.'
  • Technical Problems: Contact our support team immediately for assistance with any order-related complications or technical issues.

    Damaged Package: If your package arrives damaged, please take photos and report it to us within 24 hours of receipt. We will assist you in filing a claim and arranging a replacement.

    Defective Product: For products that are defective, please provide a detailed description and images of the defect. We will coordinate with the manufacturer for a resolution or replacement.

    Incorrect Product: If you receive an incorrect item, contact us as soon as possible. We will arrange for the correct part to be sent and assist with returning the incorrect item.

    Fitment Issue: If a part does not fit your vehicle, please verify the part number and vehicle compatibility. Contact us for further assistance in resolving the issue or arranging an exchange.

    Lost Package: If your package is lost in transit, reach out to our support team. We will work with the courier service to track and resolve the issue, ensuring you receive your order.

Still have questions? Contact our support team for genuine assistance.