Frequently Asked Questions
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Order original spare parts in a few simple steps
Find the original part number, check price and delivery time, add the item to your cart, and complete checkout with your preferred delivery and payment options.
1Sign in or create account
Log in to your DTS account or create a new account to access ordering and checkout.
2Search by part number
Enter the original part number in the DTS parts search engine to view prices, delivery times, and available product details.
3Add parts to cart
Select the required quantity and add the spare parts you need to your shopping cart.
4Review cart & choose delivery
Check your cart, select delivery option, and add comments before continuing to checkout.
5Checkout & payment
Continue to checkout, choose your preferred payment method, and complete the order.
If the part number is not found, it does not always mean we cannot supply it. Send us a part inquiry request and our technical team will help you check availability.
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Yes! DTS supplies 100% genuine Original Equipment Manufacturers (OEMs) spare parts
All OEM spare parts are sourced through official and trusted automotive spare parts channels.
Each part is identified by its original part number, helping ensure correct quality, fitment, and compatibility with the selected vehicle.
Original quality
Parts are supplied using original manufacturer part numbers for reliable identification.
Trusted supply
We source parts through official and trusted automotive spare parts channels.
Genuine packaging
All parts supplied by DTS are delivered in their original OE packaging.
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DTS supplies genuine OEM spare parts for a wide range of European, Japanese, Korean, and American vehicle manufacturers
You can browse original spare parts by manufacturer below. Each brand page includes original part numbers and available OEM spare parts for that vehicle group.
European manufacturers
Choose OEM spare parts from trusted European vehicle manufacturers.
BMW Mercedes-Benz Volkswagen Audi Skoda Seat Volvo Porsche Ford Opel Renault Peugeot Citroen Fiat Alfa Romeo Land Rover Jaguar Iveco Maserati Lancia Bentley Aston MartinJapanese & Korean manufacturers
Find original spare parts for reliable Japanese and Korean vehicle brands.
If you cannot find your brand or part number, contact our technical support team and we will help you check availability.
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Become a DTS partner in 3 simple steps
DTS works with automotive repair shops, spare parts resellers, service centers, fleets, insurers and other professional B2B customers.
To become a DTS partner, complete the Partnership Inquiry form and tell us about your business. Our team will review your request and contact you with the next steps.
1Apply online
Fill out the Partnership Inquiry form with your company details and cooperation request.
2We review your request
Our team checks your business information and evaluates the best cooperation options.
3Get partner access
Approved partners may receive access to B2B ordering, wholesale pricing, individual cooperation terms, and dedicated support.
Partnership InquiryReady to cooperate with DTS? Send us your partnership inquiry and our team will contact you.
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1Enter your VIN
2Find the right part
Filter by VIN to find the exact part number you need.
3Need help?
VIN unrecognized or see multiple part options? Contact our technical support.
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1Send request
Contact DTS technical expert using our simple request form.
2Add photos & VIN
Include clear vehicle photos and your VIN number. Describe parts you're looking for.
3We verify & help
We verify compatibility by VIN and help you find the exact parts you need.
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DTS offers secure and flexible payment options
DTS accepts several secure payment methods, including online card payments, local bank payment links in selected countries, direct bank transfers, and in-person card payments at the DTS office.
Contract-based B2B clients may also be eligible for afterpayment, subject to agreement and account terms.
Card payments
We accept online credit and debit card payments, including Visa and Mastercard.
Apple Pay & Google Pay
Fast mobile payments are available through Apple Pay and Google Pay.
Bank payment links
Local bank payment links are available for customers in Latvia, Estonia, Lithuania, and Finland.
Direct bank transfer
Orders can also be paid by direct bank transfer.
In-person payment
Card payments are also accepted in person at the DTS office.
B2B afterpayment
Eligible contract-based B2B clients can benefit from afterpayment service according to agreed terms.
Bank payment links are available only in Latvia, Estonia, Lithuania, and Finland.
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Delivery time depends on supplier availability
Most DTS supplied OEM parts are ordered from supplier warehouses rather than kept in local stock.
Delivery time depends on the selected supplier, brand, and current stock availability. In many cases, fast delivery options are available from 1–3 or 2–5 working days to the DTS warehouse.
Ordered from suppliers
Most OEM parts are supplied from partner warehouses after the order is placed.
Fast deliveries available
Depending on stock, some supplier options can arrive to the DTS warehouse in 1–3 or 2–5 working days.
ETA shown before ordering
The estimated delivery time is shown on the search results page before you add the part to your cart.
For the most accurate delivery estimate, always check the delivery time displayed next to the selected part on the DTS search page.
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Reliable shipping options by region
DTS offers several shipping options depending on the destination country, parcel size, and order type. Small and medium package shipping is usually calculated automatically during checkout, while large or oversized shipments may require an individual quote.
We work with trusted courier, parcel, and cargo partners to provide reliable deliveries across Latvia, the Baltic states, Scandinavia, the rest of Europe, and international destinations.
In Latvia, we also offer DTS delivery for selected orders, and for larger shipments we can arrange dedicated transport solutions.
LVLatvia
DTS delivery: our own delivery for selected orders.
Courier delivery: Venipak.
Parcel delivery: Venipak, Smartposti, Latvijas Pasts.
LT/EEBaltic states
Courier delivery: Venipak, Smartposti, Cargo.
Parcel delivery: Venipak, Smartposti.
FI/SEFinland & Sweden
Courier delivery: Matkahuolto, HRX.
Parcel delivery: Posti, Matkahuolto, HRX.
EURest of Europe
Courier & cargo delivery: DHL, Cargo, UPS and other best available options.
Rest of world
International shipping: Yes, DTS ships spare parts internationally. Available shipping methods depend on the destination country, parcel size, and the most suitable delivery option for the order.
Shipping costs: For an accurate shipping estimate, please contact us directly for personalized assistance.
Large or special shipments
For large, heavy, fragile, or oversized parts, DTS can arrange the most suitable transport solution individually.
Shipping cost for these items may require an individual quote, especially for Sweden, the rest of Europe, and international destinations.
Automatic shipping cost
For small and medium packages, the shipping cost is usually calculated automatically and added to the cart during checkout.
Own transport option
Customers may also organize their own pickup or transport if preferred.
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Track your order from your DTS account
You can track your DTS order by logging in to your account and opening the Order List section.
There you can see the current order status, estimated delivery time to the DTS warehouse, updates, invoice information, and shipping details when available.
If the order has already been invoiced or shipped, additional tracking information can also be viewed from the Invoices page.
Order List
View all your DTS orders and check the latest status for each ordered part.
ETA updates
When available, the estimated arrival date to the DTS warehouse is shown next to the order.
Invoice details
After invoicing, you can open the invoice page to view invoice and order details.
Shipping tracking
If shipping tracking is available, it will be visible from the invoice or order details.
Common order statuses
ETA Received Issued Invoiced Invoiced & shipped Completed Paused CancelledStatuses help you understand whether the part is still on order, has arrived at DTS, has been invoiced, shipped, completed, paused, or cancelled.
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We verify part compatibility using your VIN and photos
DTS Estimate service helps B2B customers receive spare parts pricing, availability, and original part number information before placing an order.
For approved business partners, this service may be provided as part of the cooperation. If you need pricing or part number research without placing an order, please contact DTS and our team will confirm the available options.
Estimate request
Send us the vehicle information, VIN, part photos, or required spare part list for review.
Part number research
Our team checks original part numbers, availability, pricing, and possible delivery options.
Estimate prepared
You receive the requested pricing and spare parts information based on the details provided.
DTS Estimate service is intended for business partners, including insurance companies, dealer centers, repair workshops, independent businesses, car rental companies, auto centers, and other B2B organizations.
If the estimate requires detailed research without an order, DTS will review the request and confirm whether the estimate can be processed free of charge or as a paid service.
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DTS returns and cancellations are reviewed individually
Because most OEM spare parts are ordered specifically from supplier or manufacturer warehouses, cancellation or return approval depends on the current order stage and the supplier’s return policy.
Individual review
Each return or cancellation request is checked separately based on the order status and supplier conditions.
Special-order parts
Parts already shipped, specially ordered, custom-manufactured, or marked as non-returnable may not be eligible for cancellation or return.
Supplier policy applies
Approval depends on the manufacturer or supplier return policy, and additional return or handling fees may apply.
Please contact DTS as soon as possible if you need to cancel or modify an order. The earlier the request is made, the better the chance that changes can still be reviewed before the part is processed or shipped.
Terms & ConditionsFor complete details, please review our Terms & Conditions.
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OEM spare parts prices change regularly
OEM part prices may be updated by manufacturers, suppliers, or affected by currency exchange rate changes.
Supplier price updates
Manufacturers and suppliers may update OEM spare parts prices regularly.
Currency changes
Exchange rate changes can affect prices, especially when parts are sourced from different markets.
Estimate validity
DTS estimates and quoted prices are valid only until the next price list, supplier price, or exchange rate update.
For the most accurate price, please check the current price in the DTS search system or contact our team before placing an order.
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Manufacturer warranty for original OEM parts
Original OEM spare parts are covered by manufacturer warranty. For business customers, the warranty period is usually one year. For individual customers, the warranty period is usually two years.
Warranty approval depends on the part type, installation conditions, manufacturer requirements, and the reason for the claim.
Warranty period
Business customers usually receive a one-year manufacturer warranty, while individual customers usually receive a two-year warranty.
Electrical parts
Electrical parts are covered only when installed by an authorized dealer or certified service provider, and installation proof may be required.
Not covered
Warranty does not cover normal wear and tear, incorrect installation, misuse, external damage, or unsuitable operating conditions.
Light fogging or condensation may not be considered a defect under certain weather conditions.
For full details, please review our Warranty Policy or submit a Warranty Claim Form.
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DTS offers volume-based discount levels for business customers
Discounts may depend on your monthly and annual purchase volume, cooperation type, payment terms, and product groups. The more regularly you order, the better cooperation terms may be available.
Volume-based levels
Discount levels may improve based on your regular monthly and annual purchase volume.
Individual cooperation terms
For active B2B customers, DTS can review individual cooperation terms and discount conditions.
Sales team support
Contact our sales team to learn which discount or loyalty terms may be available for your business.
Contact SalesWant to discuss discount levels or loyalty terms? Contact DTS sales team and we will review your business needs.
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Exchangeable parts include a refundable deposit
Some OEM spare parts are exchangeable parts. This means the manufacturer requires the old part to be returned, and a deposit or surcharge is charged until the returned part is accepted.
When an exchangeable part is added to the cart, the deposit amount is added automatically as a separate cart line.
Deposit usually added automatically
If deposit information is available in the DTS system, the surcharge amount is usually added to your cart automatically.
Return in OE packaging
The old exchange part must be returned in original OE packaging and without external damage.
Refund depends on approval
The refundable deposit amount, return approval, and possible return shipping costs depend on the part dimensions and the manufacturer’s refund policy.
Exchange part number indicators
DTS surcharge line
Part numbers ending with *S indicate the surcharge amount.
VAG / Audi / Volkswagen
Exchange part numbers may end with X.
Mercedes-Benz
Exchange part numbers may end with 80 or 90.
Mitsubishi
Exchange part numbers may begin with R.
Before returning an exchange part, please contact DTS so we can confirm the correct return process, packaging requirements, return address, possible return shipping costs, and manufacturer conditions.
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Contact DTS support as soon as possible
If you experience any issue with your ordered parts, please contact DTS support as soon as possible.
For damaged packages, incorrect items, defective products, fitment issues, or lost shipments, keep all packaging, labels, documents, and take clear photos. This helps us review the case faster and coordinate the next steps with the courier, supplier, or manufacturer.
Damaged package
Take clear photos of the package, labels, and damaged items, and report the issue to DTS within 24 hours of receipt.
Defective product
Send us a detailed description, photos, and any relevant documents so we can coordinate the case with the supplier or manufacturer.
Incorrect product
If you receive an incorrect item, contact DTS as soon as possible. We will help check the order and arrange the next steps.
Fitment issue
If a part does not fit, check the part number, VIN compatibility, and contact DTS for assistance before installing or modifying the part.
Lost package
If your package appears lost in transit, contact DTS and we will work with the courier to track and resolve the shipment issue.
Order or technical issue
For any order-related complication or technical issue, contact DTS support and include your order number and part details.
Please keep the original packaging, shipping labels, invoices, and all related documents until the issue is resolved.
Contact SupportNeed help with an ordered part? Contact DTS support and include your order number, part number, photos, and a short description of the issue.